Termsand Conditions

Last updated: 1 October 2025

Welcome to Alcole Singapore. By placing an order with us or using our services, you agree to the following Terms & Conditions. Please read them carefully before confirming your booking.

1. Services & Menus

• Alcole Singapore provides catering services including mini buffets and regular buffets.
• Menus are subject to availability. We may make substitutions if an item is unavailable.
• Please contact us at +65 9001 3583 for any requests to change or swap items from the menu. Approval is at our discretion.
• We are not halal-certified.

2. Orders & Lead Time

• Orders must be placed at least 3 days in advance.
• For last-minute orders, please call +65 9001 3583. Acceptance depends on menu and delivery availability.
• Orders can be placed via phone during our operating hours:
  Monday to Sunday, 9:00am – 5:00pm.

3. Delivery & Self-Collection

• Delivery fees apply as follows:
  • S$35 per trip for mini buffet orders
  • S$60 per return trip for regular buffet orders
• Delivery is available daily, including public holidays, except on Chinese New Year Day 1 and 2.
• Additional S$35 surcharge applies for delivery to venues without lift access.
• Self-collection is available for mini buffets at:
  5 Mandai Link #04-04, Mandai Foodlink, Singapore 728654

4. Payment Terms

• Accepted payment methods:
  • Bank Transfer: UOB Account No. 7193000014
  • PayNow: UEN 201611338H
• A 50% deposit is required to confirm orders. The balance must be paid by the agreed due date.
• Disposable cutleries are included (1:1 with buffer).

5. Buffet Setup & Service Staff

• Mini Buffet (10–15 pax): served in disposable microwaveable containers. No tables or warmers are provided.
• Regular Buffet (30 pax and above): includes full buffet table setup with warmers.
• Service staff are not included in standard buffet packages. They are available at S$80 per staff for 4 hours (recommended 1 staff per 30 pax, applicable for regular buffets only).

6. Food Safety & Consumption

• Food should be consumed within 4 hours of delivery, as recommended by NEA.
• Buffet collection will be 4 hours from delivery time or 10.30pm, whichever is earlier.
• A S$100 surcharge applies for collection after 10.30pm or the following day (subject to availability).

7. Changes & Cancellations

• Changes to confirmed orders must be requested via +65 9001 3583 and are subject to our approval.
• Cancellation policies:
  • Cancellation 3 days or more before event: full refund less S$80 administrative fee.
  • Cancellation 1 working day before event: 50% refund of total bill.
  • Cancellation on the event day: no refund.

8. Liability

• Once food has been delivered and set up, Alcole Singapore is not responsible for storage, handling, or consumption of food beyond the stipulated time.
• We are not liable for any loss, damage, or injury arising from use of our services, except as required by law.

9. Intellectual Property & Website Use

• All content on www.alcole.sg (text, menus, images) belongs to Alcole Singapore and may not be reproduced without permission.
• We may update our website content and policies at any time.

10. Privacy

Our handling of personal data is governed by our Privacy Policy. By using our services, you agree to the collection and use of your data as described there.

11. Contact Us

For enquiries, bookings, or order changes, please contact us at:

Alcole Singapore (Alcole Pte Ltd)
📍 5 Mandai Link #04-04, Mandai Foodlink, Singapore 728654
📞 +65 9001 3583
📧 enquiry@alcole.sg
🌐 www.alcole.sg